Imagine you work as a barista at Starbucks. A customer walks in on a bright sunny morning, eagerly anticipating your warm welcome, the comforting aroma of freshly brewed coffee, and your excited request for their name – which per pre-established rules, is always hand-written on the renowned coffee cup. However, that day you wake upContinue reading “Understanding Display Rules & Emotional Labour at Work: Cost, Consequences, and Coping Strategies”
Tag Archives: Workplace Wellbeing
10 Ways HR Professionals Can Help Protect Employee Mental Health
Last year, I presented a Human Resources research project on wellbeing in the future of work and its impact on the HR function. When I reflected on the fact that this topic would gain importance in the future of work, and for the HR function in particular, I never would have imagined that “the future” was onlyContinue reading “10 Ways HR Professionals Can Help Protect Employee Mental Health”