Imagine you work as a barista at Starbucks. A customer walks in on a bright sunny morning, eagerly anticipating your warm welcome, the comforting aroma of freshly brewed coffee, and your excited request for their name – which per pre-established rules, is always hand-written on the renowned coffee cup. However, that day you wake upContinue reading “Understanding Display Rules & Emotional Labour at Work: Cost, Consequences, and Coping Strategies”
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